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The New Wave of ICT Services

By Wilhelm Hamman IT has come a long way since the days of dotcom and frantic spending. Today, infrastructure doesn't begin and end with the IT manager, business now dictates what is needed and wants to see some serious black on white ROI.
Apr 23, 2004
By

ITSM Watch Staff





By Wilhelm Hamman

Box dropping no longer works, vendors must ensure that their customers fully understand solutions and the potential benefits derived from it, simply installing a product just doesn't cut it anymore.

The key is to make your customers understand what they've led themselves in for, while at the same instilling a culture that is based on the latest industry standards and frameworks.

Take ITIL (IT Infrastructure Library), for example. This framework enables companies to deliver high-quality IT services that meet both customer and their own business needs.

Indeed, ITIL helps guide organisations through the numerous steps they must take to create a services-led IT culture and department.

A good place to start is with an assessment that compares your actual practices with ITIL practices. Also, partner with an ITIL expert that can help you create a plan tailored to your organisation's needs as well as offers you IT solutions that will enable its successful rollout.

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