Capital Expenditures and Processes - Outsourcers Invest to Secure DataBy Bharat Kumar The IT-Enabled Services (ITES) industry have probably always been careful about clients' data. But now, they are busy putting in place processes and infrastructure, while training employees, to be able to show clients that picture of perfection.
Manpower costs aren't a worry for Indian BPO vendors. Nor are the howls of protest against outsourcing. Safety of clients' confidential data is. And this will mean more expenditure in the coming years. Trust used to drive business. No more.