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Capital Expenditures and Processes - Outsourcers Invest to Secure Data

By Bharat Kumar The IT-Enabled Services (ITES) industry have probably always been careful about clients' data. But now, they are busy putting in place processes and infrastructure, while training employees, to be able to show clients that picture of perfection.
May 24, 2004

ITSM Watch Staff

By Bharat Kumar

Manpower costs aren't a worry for Indian BPO vendors. Nor are the howls of protest against outsourcing. Safety of clients' confidential data is. And this will mean more expenditure in the coming years. Trust used to drive business. No more.

The trio of mounting costs, the backlash against outsourcing and the need to remain inexpensive to attract clients is proving to be a challenge for many ITES/BPO outfits wanting to turn or remain decently profitable.

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