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Get on the Path to Continuous Improvement

So how many boards can you break with one whack? Or, a better question might be, how many projects can you juggle at one time?
Jun 30, 2004
By

ITSM Watch Staff





6 Sigma (6σ) is a program of continuous improvement that focuses on customer requirements. Sigma refers to the Greek symbol "σ," which represents the amount of variation in a process. The lower the variation, the fewer defective parts are produced and the fewer repair calls you need to make. The ultimate goal is to eliminate defects and errors and their associated costs.

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