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Six Sigma - Resolve a Bitter Conflict

A social services agency is an unlikely place to find a business management system that stresses the importance of data collection. But Starfish Family Services CEO Ouida Cash became a believer in Six Sigma.
Oct 10, 2004
By

ITSM Watch Staff





A social services agency is an unlikely place to find a business management system that stresses the importance of data collection. But Cash now believes it can be used to improve the management of the private, nonprofit agency serving about 8,000 children and their families through 17 programs at 19 locations in Wayne County.

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