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The CIO as Change Agent: Are You Prepared?

Being a change agent is the attribute of the CIO role anticipated to take on the greatest increase in importance during the next two years.
Oct 5, 2004
By

ITSM Watch Staff





In an era of rapid change and ruthless competition, many organizations are dramatically rethinking their strategies. Whether driven by globalization, end-to-end process optimization (for example, "order to cash"), or tighter integration of processes across the value chain (for example, the "extended" or "virtual" enterprise), the scope and complexity of requisite transformation activities are escalating. Indeed, a full 80 percent of study respondents stressed the increasing importance of improving their organizations' transformation capability.

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