Growing Staff Expertise Through ITIL CertificationsBringing the established knowledge of stable IT services from the ITIL to network operations helps create the solid processes necessary for reliable networks.
That central role of technology presents some unique challenges, especially when blended with growing a young company. Rick is often facing what will become the common issues for IT leaders, before there's a lot of common experience to fall back on. One example is capacity planning. You're probably thinking, just like I did, "Capacity planning? What's so out there about that?"