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Growing Staff Expertise Through ITIL Certifications

Bringing the established knowledge of stable IT services from the ITIL to network operations helps create the solid processes necessary for reliable networks.
Jan 20, 2005
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ITSM Watch Staff





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INoc is a remote network operations company, so the technology and staff that Rick oversees is the company's life-blood. IT is becoming a more and more critical component in many companies' ability to do business. For iNoc, IT is the business.

That central role of technology presents some unique challenges, especially when blended with growing a young company. Rick is often facing what will become the common issues for IT leaders, before there's a lot of common experience to fall back on. One example is capacity planning. You're probably thinking, just like I did, "Capacity planning? What's so out there about that?"

Well, when Rick talks about capacity planning he's not talking about the servers and the bandwidth. He's talking about the people, and it's much more than just making sure there's somebody in their network operations center 7x24.

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