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Version 0.4 - IT Service CMM Released

The IT Service Capability Maturity Model (IT Service CMM) is a maturity growth model aimed at providers of IT services, such as management of hardware and software, operations, software maintenance, etc.
Mar 2, 2005
By

ITSM Watch Staff





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What is the IT Service CMM?

The IT Service Capability Maturity Model (IT Service CMM) is a maturity growth model aimed at providers of IT services, such as management of hardware and software, operations, software maintenance, etc. The structure of the model is equal to that of the Software CMM, the contents of the IT Service CMM, however, are key process areas needed for mature IT service provision.

You may download version 0.4 from: The IT Service Capability Maturity Model





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