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Keep IT In Sync With Business Needs

Weaving IT with business operations is essential, and critical.
Mar 14, 2005
By

ITSM Watch Staff





If you're not building your own configuration management database (CMDB), you're unlikely to achieve the business service levels your company needs.

A CMDB includes information about all your IT assets, everyone who uses them and what their access privileges are for each and every asset. IT managers depend too heavily on systems metrics that are irrelevant to business users' definitions of proper service levels.

Most IT managers don't know the business impact of a technology problem because they lack an effective CMDB.

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