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ITSM May Be The Holy Grail

There is a quiet revolution going on across IT organizations toward maturity via process-based frameworks, such as those prescribed for service management. IT Service Management may be the holy grail for once and for all aligning technology with business.
Mar 15, 2005
By

ITSM Watch Staff





IT faces a higher burden of proof demonstrating its value now than ever before; a shift from a cost-centric view of IT's potential to a realization that IT can transform business processes, outsourcing, and technological innovation.

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