itSMF USA Welcomes CA to Advisory BoardCA joins IT quality management association.
"In an increasingly technology-dependent economy, IT service quality is a critical success factor for companies in every market segment," said Robert Sterbens, director of product marketing for CA Service Management, said in a statement. "By working with itSMF USA, CA is helping to further promote understanding of what it takes to achieve IT service excellence and optimize the overall efficiency of IT operations."
Founded in 1997, the IT Service Management Forum USA (itSMF USA) helps member organizations to achieve measurable operational excellence by introducing, developing and promoting IT Service Management best practices. In addition to practitioners, many leading IT vendors have joined the association as part of the global growth phenomenon in the area of IT Service Management and ITIL acceptance.
The itSMF USA oversees 39 local interest groups who meet to share information and learn about ITIL best practices.