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Sprint Announces Adoption of ITIL

CA’s process maturity assessment confirms that Sprint embraces ITIL best practices.
Sep 22, 2006
By

ITSM Watch Staff





Sprint, a provider of managed services responsible for mission-critical enterprise networks, announced Thursday it has completed an assessment of its operations based on the IT Infrastructure Library (ITIL).

Sprint engaged CA to perform the assessment in conjunction with Sprint’s ISO 20000 certification plans.

“The ITIL assessment confirms that Sprint has embraced ITIL and accelerates us toward our ultimate goal of ISO/IEC 20000 certification. We are committed to exceeding our customers' service requirements for network management, and standardizing on terms and workflows will increase operational efficiencies,” said John Montross, vice president, managed network operations for Sprint in a statement.

ITIL is a framework of best practices intended to facilitate the delivery of high quality information technology service management. Created by the government of the United Kingdom, ITIL has become widely accepted as the standard for IT service management throughout the world.

By embracing ITIL best practices, Sprint is ensuring that it can efficiently fulfill its customers’ service level requirements.

ISO/IEC 20000-1 (International Organization for Standardization/International Electrotechnical Commission) is a global standard that defines the requirements for a service provider to deliver quality managed services for customers.

“Our customers require compliance and we are delighted to address this need. We're committed to providing the highest level of customer service and this assessment is another step toward the goal of continuous improvement,” said Montross. Sprint Managed Services has a long history of managing both commercial and federal networks, offering a broad range of management and security services.

CA offers a complete set of services and software for automating critical ITIL processes. CA Technology Services is performing a service management maturity assessment at Sprint to evaluate all ITIL service support and service delivery processes.

These processes include: Incident, Problem, Change, Release, Configuration Management, Availability, Capacity, Service Level, Financial and Continuity Management.

“Sprint is applying ITIL principles to the key processes that impact the reliability and performance of its network environment,” said Richard Sills, senior vice president of CA Technology Services in a statement. “CA will continue to work closely with Sprint to ensure that its technology, people and processes are tightly aligned with the needs of its global clientele.”




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