ITIL consultancy Pink Elephant today announced plans to launch ISO/IEC 20000 Essentials
, a new course that will help organizations understand the benefits of adopting a quality approach to IT, as defined by the first global standard for IT Service Management, ISO/IEC 20000.
Published by the International Organization for Standardization (ISO) in 2005, ISO/IEC 20000 is directly linked to the IT Infrastructure Library (ITIL), the best practices framework that focuses on aligning IT with the business, resulting in greater productivity and reduced costs.
Despite the many strategic advantages, implementing ITIL has also been met with several challenges; primarily, gaining both management and staff support for a process improvement project.
The new ISO standard also allows the organization at large to receive recognition for following ITIL best practices, whereas before only individual ITIL certification existed. Therefore, ISO/IEC 20000 represents a level of excellence that can be felt across all departments and is not limited to IT or its ITIL-certified practitioners.
Pink Elephants ISO/IEC 20000 Essentials is aimed at:
IT department staff of an organization that is considering or is already ISO/IEC 20000 certified, so as to understand the breadth, depth and integration between the processes;
Contracts managers looking to construct RFPs to include ISO/IEC 20000; the course will help explain what is involved in the standard;
Senior IT Managers, who will understand the importance of adopting a quality approach to Service Management and understand the value of ISO/IEC 20000 accreditation; and
Anyone involved in service provision; this course will show how ISO/IEC 20000 will enable you to transform the service provision using best practice from ITIL and ISO 9000.
More information about course dates and locations, and in-house deliveries, will be available soon. Please visit Pink Elephant for the latest updates or call 1-888-273-7465.
For more information about ISO/IEC 20000, please visit www.iso.org.