Complete ITIL v3 Pubs Now Available On PinkATLAS

Pink Elephant announced Tuesday another first in the ITIL community, with the availability of fully browsable IT management best practice publications in PinkATLAS, including the IT Infrastructure Library version 3.

PinkATLAS is an online IT service management (ITSM) and ITIL knowledge database that over 50 companies worldwide have used as an integral part of their IT process improvement projects. It contains dozens of white papers, multimedia files (podcasts, videos, etc.), plus hundreds of documents outlining how to deploy ITIL processes. Pink Elephant is the only IT management consulting and education company that offers this service.

Now, PinkATLAS also contains the following books:

1) The ITIL v3 lifecycle books: Service Strategy; Service Design; Service Transition; Service Operation; Continual Service Improvement; Official Introduction To The ITIL Service Lifecycle.

2) The entire Van Haren Publishing ITSM library including Pink Elephant’s Service Management Strategies That Work and Defining IT Success Through The Service Catalog.

All of the books are viewable online, however, subscribers can purchase the ITIL v3 books in hard copy format at a 50% discount. Van Haren’s books are available at a 15% discount.

In the ‘Ask The Expert’ feature, subscribers can submit an ITIL question using the online form, and a Pink Elephant consultant will schedule a half-hour conference call to provide a response. The discussion forum is another interactive feature that lets subscribers reach out to others experiencing the same implementation challenges. Pre-defined topics are listed to initiate discussions, or subscribers can start their own discussion.

Several PinkATLAS tutorials and demos are planned at Pink Elephant’s 12th Annual IT Service Management Conference, taking place February 18-21, 2008 at the Bellagio Hotel in Las Vegas.