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BWC Gets PinkVERIFY Nod for ITIL v3

BMC Software is the first vendor awarded Pink Elephant’s certification.
Aug 8, 2008
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ITSM Watch Staff





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BMC today announced it is the first vendor to be certified for ITIL v3 compatibility through PinkVERIFY, the world's only independent IT Service Management (ITSM) tool certification program from leading ITSM education and consulting provider Pink Elephant.

 

BMC's service desk solutions, BMC Remedy ITSM 7.0 and BMC Service Desk Express (SDE) 9.6, have both received the PinkVERIFY certification, providing organizations an easy way to identify tools that will support their ITIL needs.

 

Service management tools undergoing the PinkVERIFY process are objectively assessed by an experienced Pink Elephant consultant with the highest level of ITIL certification. In order to be licensed to use the PinkVERIFY logo, a tool must meet a set of mandatory and integration process requirements established for PinkVERIFY.

 

Pink Elephant assessed and confirmed compatibility for BMC Remedy ITSM 7.0 in 11 ITIL V3 processes; BMC SDE 9.6 received certification based on seven ITIL V3 processes, including Change and Service Level Management.

 





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