Pulling the Processes TogetherPepperweeds free version of its Process Model ties 21 processes together, from ITIL to portfolio management to security.
Its a detailed and in-depth guide on 21 processes, ranging from ITIL to portfolio management to asset tracking to security and how to tie them all together with demand and resource management expected to be added to the model this quarter and supplier management sometime following that.
Downer says Pepperweed sees a lot of companies doing change management, for example, and then they get to configuration management and they have to redo half of change management, because they have been thinking about the processes in isolation.
The process model wont help with specific upfront assessment and strategy and managing cultural adoption around changing how the IT function operates youll still need a consultant for that, and Downer says Pepperweed isnt shy about wanting to be that choice. But he sees the model as key to organizations as they aim to really drive IT transformation.
So much time is spent on process flows and specifications and people get in a room and argue for days about what change management status codes should be. Weve been there, he says. Weve used our IP to drive people there, so with this people can focus on the real risks associated with their [transformation] projects.
What are the business drivers pointing companies to these transformation initiatives around IT management and investment focus to begin with?
Business and IT alignment we see the IT function is maturing rapidly because the business is demanding that it does, says Downer. That is driven by the rate of business process automation. With that comes more complexity in IT, and more scrutiny in terms of audit. The main driver pushing the overall maturity of the IT function is the audit boom. That is very real and the auditors return to make sure you are making progress and have key controls. People often forget that IT is the youngest business function ... it has been new, innovative, and fun, and now it is time to make it more process-focused.