ITIL service management is the most widely accepted approach to IT service management (ITSM) in the world. Providing a cohesive set of best practice guidance drawn from the public and private sectors globally, it has recently undergone a major and important refresh project.

Because ITSM is driven both by technology and the huge range of organisational environments in which it operates, it is in a state of constant evolution. Best practice, based on expert advice and input from ITIL users is both current and practical, combining the latest thinking with sound, common sense guidance. ITIL provides a systematic and professional approach to the management of IT service provision.

AFA will be delivering an open schedule of ITIL training courses in Norwich and Cambridge, UK over the next few months, dates are:

- 26 - 28 November in Cambridge;

- 28 - 30 January, 2009 in Norwich; and

- 11 - 13 March, 2009 in Cambridge.

All of their courses will be delivered using the latest ITIL v3 (version 3) accredited materials. These courses will cover the ITIL Foundation only, although they will be offering in-house ITIL awareness courses and senior management seminars. Once the ITIL v3 Lifecycle and Capability qualifications are finalised, AFA will provide training courses to support them.

For further ITIL information and ITIL course bookings please visit, http://www.afaprojects.com/training_itil.asp.