Home    IT Service Management News  Index

EMA Announces December Webinars

EMA analysts will share insight on launching a configuration management system, managing applications during troubled times and why QoE is on the rise.
Nov 24, 2008
By

ITSM Watch Staff





Enterprise Management Associates (EMA), an IT management research and consulting firm, announced it will host a number of free Webinars focused on IT management during the month of December 2008. The EMA Webinars set for December include:

 

Wednesday, Dec. 3, 2008, 1 p.m. EST

A Pragmatic Approach to Launching a Configuration Management System (CMS): Guidelines for Succeeding in Phase-One-and-Beyond Deployments

 

The ITIL v3 notion of a Configuration Management System (CMS) assumes a more federated approach to evolving CMDBs. To be sure, the federated model allows for greater diversity and enhanced flexibility, but it can also cause confusion among IT adopters. To combat this confusion, EMA has developed guidelines and best practices to support more effective CMDB system deployments.

 

HP Software has also identified several key requirements for creating an ITIL v3 CMS that supports actionable data sharing (federation) across the IT ecosystem. EMA VP Dennis Drogseth and HP software product marketing manager David Jasso will explain the key requirements to create an ITIL v3 CMS, share best practices to make CMS initiatives more effective and outline common pitfalls to avoid.

 

Tuesday, Dec. 9, 2008, 11 a.m. EST

Doing More with Less: Managing Applications Effectively in Troubled Times

 

The downturn in the economy is putting more pressure on application management and efforts to assure service levels, performance and availability while reducing costs. Can IT really insure great performance and "always-on” availability of critical business applications, even when support and operations resources are reduced and the IT staff is required to do more with less?

 

EMA consulting director Chris Matney and OpTier executive VP of marketing, product and business development Motti Tal will discuss how other companies are focusing on end-to-end application management, how Business Transaction Management (BTM) plays a key role in achieving these goals and how leading organizations are utilizing BTM technology to do more with less.

 

Tuesday, Dec. 16, 2008 ? 2 p.m. EST

Why Quality of Experience is on the Rise: Business and IT Priorities

 

Understanding Quality of Experience (QoE) helps IT and business planners better assess how effectively IT services are being used by their service consumers. EMA VP Dennis Drogseth will discuss this topic and present highlights from the latest EMA QoE research report. During the webinar, Dennis will cover tips for leveraging QoE-related technologies, establishing better processes for working together, prioritizing technology and organizational priorities, as well as common roadblocks and recommendations to overcome them.

 

For more information, contact Christin Jeffers at mcjeffers@catapultpr-ir.com or 303-581-7760 x 14.

 

 




Comments  (click to add your comment)

Comments

    Name or nickname

    Email address

    Website

    Write comment
    You have characters left. (Maximum characters: 1200).

     


    IT Management Daily Newsletter




    Related Articles

    Most Popular