New ITIL Adoption SlowingA new report shows that companies are less inclined to embark on ITIL; right when they could benefit from it most.
In theory, imposing disciplines on IT processes should improve productivity and make IT more responsive to the business. Many organizations are turning to the Information Technology Infrastructure Library, better known as ITIL, to accomplish this goal, said research firm Computer Economics in a February research note summarizing the report ITIL Implementation Trending Up, But Adoption May Slow.
The CE study does find some indication that organizations already engaged with ITIL have been accelerating their investments. CE sees this as a good sign, as they believe that, in the long run, organizations focused on continuous improvement will survive and ultimately prosper.