IT Service Management Industry Survey Reveals Top 5 IT Trends for 2010Findings from Consulting-Portal's 5th Annual ITSM industry survey show that organizational governance is weak and software as a service (SaaS) adoption is rising.
This year's IT Service Management Industry Survey results pointed to five trends that we feel will prevail in 2010:
- Weak organizational governance.
- SaaS adoption is on the rise as an ITSM solution.
- Organizational support for ITSM is on the rise.
- There is a lot more focus on customer-facing processes like service level management and service catalog management.
- Auto-discovery/dependency mapping is more popular than ever.
For the second year in a row, as few as 29% of organizations surveyed have defined, implemented and enforced ITSM governance in place. Lack of governance makes it hard to comply with standards like Sarbanes-Oxley and Basel II, not to mention making it difficult to quantify the return on investment (ROI) from costly IT projects.
SaaS, Cloud computing, utility computingâ€•whichever name you preferâ€•the trend toward customers subscribing to hosted ITSM tools is definitely on the rise having grown from 0% to 17% in just two years.
Want to read more about the top 5 ITSM trends in 2010? Check out Consulting-Portal's survey results white paper here www.cportalinc.com/resources/itsm-whitepapers-and-articles/.
About the Survey
The 5th Annual ITSM survey contains 35 questions covering the topics of: Sponsorship, Training, Organization and Governance, Best Practices, Measurement and Audit, Continuous Improvement and Supporting Tools. This year Consulting-Portal obtained over 180 responses to the survey from medium-sized to Fortune 500 companies from various industries including: Finance, Government, Industrial, Healthcare, Education, Communications and Information Technology.