To become an LSA, Pink Elephant, the world’s No.1 provider of ITIL and ITSM conferences, education and consulting services, successfully passed a three stage audit conducted by the APM Group. The third stage of the audit was a live pilot of the assessment which Pink Elephant conducted with HP Service Manager 7.1 software. HP Service Manager 7.1 successfully obtained the PinkVERIFY stamp of approval as well as the Gold OGC ITIL Swirl process compliant logo for Incident, Problem, Change, and Service Asset & Configuration Management.

The updated version of the PinkVERIFY software assessment service incorporates the full requirements of the OGC ITIL software assessment scheme. It also provides deeper focus on process integration, enabling a tool vendor to further differentiate its tool for the ITIL user market.

“As customers engage in service management projects to align technology and business objectives, this assessment will help validate that a product meets certain requirements to support key technology processes,” said David Flesh, director of product marketing, Software and Solutions, HP. “This latest Pink Elephant validation of HP Service Manager 7.1 is further evidence that this product will help customers meet those objectives.”

For more information about the PinkVERIFY software assessment service, visit www.pinkelephant.com or call 1-888-273-7465. For more information about the ITIL Software Scheme, visit the OGC’s website: http://www.itil-officialsite.com/News/ITILSoftwareSchemeOperationalPilotLaunch.asp.