The day will be led by Sharon Taylor, ITIL v3 chief architect and chief examiner for ITIL v3 exams. Sharon will start the day off with an introduction to v3, looking at some of reasons behind the new version and just how this refresh project has involved the whole industry.

After Taylor, attendees will then have the opportunity to hear from each of the author teams. These presentations will look at how the new books will take ITIL forward and will be focused around the differences in them and how these will lead to real business change.

Following that there will be a presentation on Qualifications in the new version from senior members of the ITIL v3 examiner panels. They will present the future of qualifications and how they will help you and your staff drive professionalism in IT Service Management forward.

The day will be closed by Taylor who will explain how this is just the beginning. She will explain how ITIL v3 can have an impact on your business and how your business can have a real impact on Service Management and ITIL in future.