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ITIL White Papers
ITSM Resources Article Published June 15, 2009
Everything you wanted to know but were afraid to ask.

Audit and Quality Control Sites
ITSM Resources Article Published May 7, 2007
Here are additional sites that utilize ITSM best practices for auditing and quality control measures.

Books and Manuals
ITSM Resources Article Published May 6, 2007
Here are a slew of recommended publications from the itSMFi to help you understand, plan and implement IT Service Management.

Optimize Your Organization with Budget-Friendly Reporting Webcast, Sponsored by SAP BusinessObjects, Sept. 15, 2009 (2 pm EDT) Attend this Webcast and learn how a system-friendly reporting solution can achieve better customer service by identifying improvement areas. This conversation includes a live Q&A with the vice president responsible for developing reporting and dashboard solutions at SAP and much more. Get registered now.

Jobs in IT Service Management
ITSM Resources Article Published May 4, 2007
Looking for opportunities and a career progression?

Useful ITSM Sites
ITSM Resources Article Published May 4, 2007
Related sites for more information on IT Service Management.

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