CA Service Management empowers users with easily consumable anytime, anywhere service support.Tags: Google, CA, DropBox, CA Technologies, service desk, service management
When you start turning out leaders instead of managers, the improvements can be staggering, writes ITSMWatch columnist Peter Doherty of CA.Tags: CA, best practices, ITIL, RACI, ITSM
itSMF USA announces Professional Recognition for ITSM (priSM) program at the itSMF Fusion Convention in Dallas, TX.Tags: CA, ITIL, ITSM certification, priSM, itSMF
Well, fifteen things actually but it didnt sound as catchy, writes ITSM Watch columnist Rob England.Tags: Microsoft, IBM, marketing, HP, CA
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