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CA Brings Consumerlike Experience to Enterprise IT Services

CA Service Management empowers users with easily consumable anytime, anywhere service support.
Tags: Google, CA, DropBox, CA Technologies, service desk, service management

Are People the Forgotten Part of ITIL?

When you start turning out leaders instead of managers, the improvements can be staggering, writes ITSMWatch columnist Peter Doherty of CA.
Tags: CA, best practices, ITIL, RACI, ITSM

New Certification Program Launched

itSMF USA announces Professional Recognition for ITSM (priSM) program at the itSMF Fusion Convention in Dallas, TX.
Tags: CA, ITIL, ITSM certification, priSM, itSMF

Ten Things They Don't Want You to Know About ITIL v3

Well, fifteen things actually but it didn’t sound as catchy, writes ITSM Watch columnist Rob England.
Tags: Microsoft, IBM, marketing, HP, CA