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ITIL - The Distancing Begins

By Valerie Arraj -

ITIL Article Published Jul 30, 2010

A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.
Tags: ITIL, ITSM, software vendors, COBIT, ValIT

Using Balanced Metrics as Service Support Indicators

By Rob England -

ITIL Article Published Dec 28, 2009

Deciding what to measure will cause real-world changes in behavior, writes ITSMWatch columnist Rob England.
Tags: metrics, ITIL, ITSM, COBIT, balanced scorecard

ITIL Still Needs to Embrace the Collective

By Rob England -

ITIL Article Published Oct 2, 2009

In in the wide open world of Web 2.0 OGC still keeps ITIL cloistered, writes ITSMWatch columnist Rob England.
Tags: Web 2.0, OGC, IT Skeptic, COBIT, MOF

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