Home» Tags» index
More articles related to COBIT
ITIL - The Distancing Begins
ITIL Article Published Jul 30, 2010
A lot of vendors are pulling back from being "ITIL compliant" and this has ITSMWatch columnist Valeria Arraj wondering why.
Tags: ITIL, ITSM, software vendors, COBIT, ValIT
Using Balanced Metrics as Service Support Indicators
ITIL Article Published Dec 28, 2009
Deciding what to measure will cause real-world changes in behavior, writes ITSMWatch columnist Rob England.
Tags: metrics, ITIL, ITSM, COBIT, balanced scorecard
ITIL Still Needs to Embrace the Collective
ITIL Article Published Oct 2, 2009
In in the wide open world of Web 2.0 OGC still keeps ITIL cloistered, writes ITSMWatch columnist Rob England.
Tags: Web 2.0, OGC, IT Skeptic, COBIT, MOF