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Putting the 'Service' Back Into IT Service Management - Part II

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: service, ITIL, ITSM, IT/Business Alignment, Consulting Portal

Putting the 'Service' Back Into IT Service Management - Part I

Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: service, ITIL, ITSM, IT/Business Alignment, Consulting Portal

The Cynical Side of ITSM - Why the Backlash?

Too many 'silver-bullet' expectations driven by too many tools is fueling a let down in what ITSM can really deliver, writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ITSM, service management, Consulting Portal, backlash, silver bullet

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