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Putting the 'Service' Back Into IT Service Management - Part II
ITIL Article Published Jul 23, 2010
Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: service, ITIL, ITSM, IT/Business Alignment, Consulting Portal
Putting the 'Service' Back Into IT Service Management - Part I
ITIL Article Published Jul 16, 2010
Today, IT is all about people and, therefore, by default, so is ITIL and ITSM, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: service, ITIL, ITSM, IT/Business Alignment, Consulting Portal
The Cynical Side of ITSM - Why the Backlash?
ITIL Article Published Apr 28, 2010
Too many 'silver-bullet' expectations driven by too many tools is fueling a let down in what ITSM can really deliver, writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ITSM, service management, Consulting Portal, backlash, silver bullet
