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Selling the case for IT Service Management, Part II

ROI is not the end-all, be-all of buidling your business case for IT service management, writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ROI, ITIL, ITSM, Consulting-Portal, business case

Moving Beyond RACI in ITIL v3, Part II

While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch guest columnist D'Arcy McCallum of Consulting-Portal strives to clarify in part two of this two-part series.
Tags: IT management, RACI, ITSM, Consulting-Portal, Accoutability

Moving Beyond RACI in ITIL v3

While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch columnist David Mainville of Consulting-Portal strives to clarify in part one of this two-part series.
Tags: Project management, RACI, ITSM, ITIL v3, Consulting-Portal

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