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Have the Pillars of ITIL Crumbled Further?
ITIL Article Published Jan 25, 2010
ITIL v3: Service Catalog Should be Front and Center
ITIL Article Published Nov 24, 2009
Two years on and we're still not there, writes ITSMWatch columnist Rob England.
Tags: ITSM, service catalog, England, ITIL v3, ITIL v2