Home» Tags» index
More articles related to IT Leadership
How to Stay Motivated on the Road to ITIL Expert
ITIL Article Published Jan 27, 2011
You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.
Tags: IT education, IT certification, IT Leadership, ITIL v3, ITIL/ITSM
The Diplomacy of a Service Level Manager
ITIL Article Published Jul 1, 2009
The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes ITSMWatch guest columnist Ami Nahari of BT.
Tags: IT Leadership, ITIL best practices, SLM, BT, Service level manager