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How to Stay Motivated on the Road to ITIL Expert

By Elizabeth Harrin -

ITIL Article Published Jan 27, 2011

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.
Tags: IT education, IT certification, IT Leadership, ITIL v3, ITIL/ITSM

The Diplomacy of a Service Level Manager

By Ami Nahari -

ITIL Article Published Jul 2, 2009

The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes ITSMWatch guest columnist Ami Nahari of BT.
Tags: IT Leadership, ITIL best practices, SLM, BT, Service level manager

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