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6 Success Factors for ITSM Governance Structures, Part II

Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.
Tags: IT governance, IT strategy, Forsythe, IT steering committee, ITIL/ITSM

6 Success Factors for ITSM Governance Structures

ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe.
Tags: IT governance, IT strategy, Forsythe, IT steering committee, ITIL/ITSM

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