The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do?Tags: IT management, change management, IT steering committee, IT project management, ITIL/ITSM
Forget about ITIL, it's just a means to end, writes ITSMWatch columnist David Moskowitz of Productivity Solutions.Tags: IT management, ITIL, ITSM, Peter Drucker, lifecycle
While effective, ITIL v3 doesn't explain how to use RACI very well. ITSMWatch guest columnist D'Arcy McCallum of Consulting-Portal strives to clarify in part two of this two-part series.Tags: IT management, RACI, ITSM, Consulting-Portal, Accoutability
Its more than a matter of faith, writes ITSMWatch guest columnist David Mainville of Consulting-Portal.Tags: IT management, IT skills, ITIL, ITSM, IT performance
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