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Has IT Service Management Adoption Hit a Plateau?

Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.
Tags: ITIL, BMC, ITSM, IT service management, DevOps

Process Automation a Key to Business Value

IT professionals say expanding process automation throughout an organization yields clear business benefits.
Tags: process automation software, best practices, ITSM, IT service management, business processes

IT Service Management No Longer Just an 'IT Thing'

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
Tags: ITIL, ITSM, IT service management, process improvement, Pink Elephant, service delivery, business processes, ServiceNow

CA Technologies Looks to Modernize IT Service Management

End users are happier, for the most part, when they can solve their own problems without having to engage IT personnel directly.
Tags: CA Technologies, IT service management, help desk, self-service IT

Kaseya Rolls Out Advanced Monitoring Tool as a Service

Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.
Tags: cloud computing, ITSM, IT service management, Application Performance Monitoring, Kaseya, kaseya traverse

Service Measurement & Reporting Across the ITIL Service Lifecycle

ITSMWatch guest columnist Gary Case of Pink Elephant, who literally wrote the ITIL v3 book on Continual Service Improvement, shares his insights on service measurement and reporting.
Tags: ITIL, ITIL v3, IT service management

Demystifying The Confusing Service Catalog

Five answers to five vexing service catalog questions from ITSMWatch columnist Valerie Arraj of Compliance Process Partners.
Tags: ITIL, service catalog, Arraj, IT service management

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