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More articles related to IT service management
Service Measurement & Reporting Across the ITIL Service Lifecycle
ITIL Article Published Jan 13, 2011
ITSMWatch guest columnist Gary Case of Pink Elephant, who literally wrote the ITIL v3 book on Continual Service Improvement, shares his insights on service measurement and reporting.
Tags: ITIL, ITIL v3, IT service management
Demystifying The Confusing Service Catalog
ITIL Article Published Apr 16, 2010
Five answers to five vexing service catalog questions from ITSMWatch columnist Valerie Arraj of Compliance Process Partners.
Tags: ITIL, service catalog, Arraj, IT service management
