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6 Success Factors for ITSM Governance Structures, Part II
ITIL Article Published Feb 24, 2011
Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.
Tags: IT governance, IT strategy, Forsythe, IT steering committee, ITIL/ITSM
6 Success Factors for ITSM Governance Structures
ITIL Article Published Feb 11, 2011
ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe.
Tags: IT governance, IT strategy, Forsythe, IT steering committee, ITIL/ITSM
What Does a CAB Do All Day?
ITIL Article Published Feb 5, 2011
The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do?
Tags: IT management, change management, IT steering committee, IT project management, ITIL/ITSM
