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Integrating ITIL with IT Project Management Improves Both

By Ed Rivard, Kristy Smith -

ITIL Article Published Nov 19, 2010

Integrating ITIL processes with IT project management can significantly enhance service value, write ITSMWatch columnists Ed Rivard & Kristy Smith of Forsythe.
Tags: Project management, ITIL, ITSM, Forsythe, IT value

5 Steps To Achieving a Successful ITIL Assessment

By Eric Spiegel -

ITIL Article Published Sep 9, 2010

You can use these steps to either get started with ITIL or improve your existing practices, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, IT value, Suntiva, Assessments

Are You Getting Value from ITIL?

By George Spafford -

ITIL Article Published Feb 16, 2010

For many practitioners, hope of a service management future are turning to dismay as they figure out how to actually get value from ITIL and ITSM, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, IT value, service management

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