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Has IT Service Management Adoption Hit a Plateau?

Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.
Tags: ITIL, BMC, ITSM, IT service management, DevOps

IT Service Management No Longer Just an 'IT Thing'

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
Tags: ITIL, ITSM, IT service management, process improvement, Pink Elephant, service delivery, business processes, ServiceNow

ITIL Certification Still Tops List of Ideal Certs for IT Pros

Though certs haven't been high on the IT radar, they will still be relevant in 2014, especially the ITIL certification.
Tags: IT certifications, download, ITIL, ITIL certification

A Geek's Guide to IT Management

For people to excel in the workplace, a company needs to provide them with the right combination of technology, process and management.
Tags: IT management, geek, technology, process, ITIL, Charles Araujo, Atari, John Palinkas, Baldrige examiner, IT Transformation Institute

ITSM News Round Up for January 2011, Part II

The future of SaaS, the last chance for ITIL v2 qualifications and more in this installment of the round up.
Tags: news, ITIL, ITSM, IT training

Implementing ITIL Using Agile

Is agile really the way to implement ITIL? ITSMWatch investigates.
Tags: ITIL, ITSM, IT/Biz Alignment, ITIL Expert

Service Measurement & Reporting Across the ITIL Service Lifecycle

ITSMWatch guest columnist Gary Case of Pink Elephant, who literally wrote the ITIL v3 book on Continual Service Improvement, shares his insights on service measurement and reporting.
Tags: ITIL, ITIL v3, IT service management

ITSM News Round Up for January 2011, Part I

Looking for a new job? Things are looking up in this week's roundup.
Tags: ITIL, ITSM, IT hiring

9 Steps Towards a Successful CMS, Part II

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.
Tags: CMS, ITIL, ITSM, Forsythe, CI

9 Steps Closer to a Successful CMS

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.
Tags: CMS, CMDB, ITIL, ITSM, CI

ITSMWatch Holiday Book Giving Guide

What do you give the ITSM professional who has everything? ITSMWatch has waded through this year's publications to bring you the five best books of 2010.
Tags: ITIL, ITSM, ITIL v3, ITIL books, Christmas guide

New Complementary Qualifications Scheme Benefits Murky

The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.
Tags: certification, ITIL, ITSM, ITIL Expert

ITSM News Round Up for December 2010, Part I

Did you know that C-level support isn't necessary for a successful ITIL implementation? Here's our roundup of new research and ITSM news.
Tags: HP, news, ITIL, BMC, ITSM

Chicken Soup for IT Service Management Soul

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, Suntiva, soft skills, buy-in

6 Reasons to Use Your ITIL4success Subscription

If you have have access, it worth your time the visit.
Tags: certification, ITIL, ITSM, APMG, Otobus Group

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