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More articles related to ITIL best practices

The Diplomacy of a Service Level Manager

The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes ITSMWatch guest columnist Ami Nahari of BT.
Tags: IT Leadership, ITIL best practices, SLM, BT, Service level manager

Making the Business Case for ITIL

ITSMWatch guest columnists Anthony Orr of BMC and Erin Casteel of Solisma layout the the business case you can use to make ITIL a reality in your IT department.
Tags: BMC Software, ITIL, ITIL best practices, ITSM

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