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ITSM News Round Up for February 2011, Part II

Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this week.
Tags: ITIL/ITSM, ITSM software, ITSM certification, Pink Elephant

Which ITIL Software Features Work Best?

The answer depends on where you are at in your service management efforts.
Tags: IDC, ITIL, Baker, service management, ITSM software