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How to Get Started with ITIL Incident Management
ITIL Article Published Jul 9, 2010
Six steps are all you need to get Incident Management under control, writes ITSMWatch columnist Hank Marquis of Global Knowledge.
Tags: Global Knowledge, ITIL, ITSM, Marquis, incident management
How to Measure ITIL Service Utility and Warranty
ITIL Article Published Feb 8, 2010