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IT Service Management No Longer Just an 'IT Thing'

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
Tags: ITIL, ITSM, IT service management, process improvement, Pink Elephant, service delivery, business processes, ServiceNow

ITSM News Round Up for March 2011, Part I

Award winners, contract winners and a free ITSM makeover in this week's news.
Tags: ITIL/ITSM, Pink Elephant

ITSM News Round Up for February 2011, Part II

Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this week.
Tags: ITIL/ITSM, ITSM software, ITSM certification, Pink Elephant

Risk Management -- The Relationship Between Project & Change Management

Change and project management should be viewed through the same lens, writes ITSMWatch columnist Graham Price of Pink Elephant.
Tags: Project management, change management, ITIL, ITSM, Pink Elephant

ITSM News Round Up for October 2010

Vendors, people, new ITIL adopters and wiley veterans: A look at headlines from around the industry and the world.
Tags: news, ITIL, ITSM, APM Group, Pink Elephant

ITSM And The First Law Of Thermodynamics

Give and take. Yin and Yang. Balance is a good thing, writes ITSMWatch columnist Jack Probst of Pink Elephant.
Tags: ITIL, ITSM, service management, Pink Elephant, balance

PinkVERIFY Launches as OGC ITIL Software Scheme Assessor

HP Service Manager 7.1 is the first product assessed and awarded Gold status.
Tags: HP, ITSM, OGC, Pink Elephant, ITIL Software Scheme

ITIL is Continual Service Improvement

Continuous improvement is an oxymoron, writes George Spalding of Pink Elephant.
Tags: CSI, ITIL, ITSM, Pink Elephant, Deming cycle

APMG to Launch New ITIL v3 Qualification

Training to begin for service catalog qualification in late 2009, early 2010.
Tags: Certifications, ITIL, ITSM, Pink Elephant, APMG