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Process Automation a Key to Business Value

By Ann All -

IT Service Management News Article Published Oct 17, 2014

IT professionals say expanding process automation throughout an organization yields clear business benefits.
Tags: process automation software, best practices, ITSM, IT service management, business processes

Are People the Forgotten Part of ITIL?

By Peter Doherty -

ITIL Article Published Jan 11, 2010

When you start turning out leaders instead of managers, the improvements can be staggering, writes ITSMWatch columnist Peter Doherty of CA.
Tags: CA, best practices, ITIL, RACI, ITSM

Service Desk at Core of ITSM Initiatives

By ITSM Watch Staff -

IT Service Management News Article Published Apr 23, 2009

Enterprises are achieving cost savings and operational efficiencies through consolidation, process improvement and deployment of more robust technologies.
Tags: best practices, ITSM, service catalog, service desk

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