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Has IT Service Management Adoption Hit a Plateau?

Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.
Tags: ITIL, BMC, ITSM, IT service management, DevOps

BMC’s Remedy for IT Obsolescence

By focusing on improving the end users’ efficiency and satisfaction, IT gains an important tool against obsolescence and a powerful answer to the latest question of IT outsourcing.
Tags: Amazon Web Services, IT management, cloud service, BMC, User Experience, myit, centralized IT, remedy 9, it obsolescence

ITSM News Round Up for December 2010, Part I

Did you know that C-level support isn't necessary for a successful ITIL implementation? Here's our roundup of new research and ITSM news.
Tags: HP, news, ITIL, BMC, ITSM

ITSM News Round Up for November 2010, Part II

News, awards and joint ventures -- We trawl through the ITIL headlines so you don't have to!
Tags: BMC, Accenture, FireScope, Service-now, Linium

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