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More articles related to buy-in

Chicken Soup for IT Service Management Soul

Remember, it's people – with all their failings and surprises – that are at the heart of any successful ITSM initiative, writes ITSMWatch columnist Eric Spiegel of Suntiva.
Tags: ITIL, ITSM, Suntiva, soft skills, buy-in

Selling the case for IT Service Management, Part I

If you don't 'sell' the case for ITSM you'll never get anywhere (and, BTW, it's not that bad), writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ROI, ITIL, ITSM, Mainville, buy-in

Who Owns the Service Catalog? - Part II

Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in

Who Owns the Service Catalog? - Part I

Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in

7 Simple Rules for Designing a Process

Follow these straight forward steps and you too can design a process that will get buy-in, writes ITSMWatch columnist David Mainville of Consulting Portal.
Tags: ITIL, ITSM, stakeholders, process design, buy-in

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