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Have the Pillars of ITIL Crumbled Further?

The short answer is a resounding "Yes", writes ITSMWatch columnist Rob England.
Tags: ITIL, ISO, England, OGC, itSMF

ITIL v3: Service Catalog Should be Front and Center

Two years on and we're still not there, writes ITSMWatch columnist Rob England.
Tags: ITSM, service catalog, England, ITIL v3, ITIL v2

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