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More articles related to ITIL/ITSM

ITSM News Round Up for March 2011, Part I

Award winners, contract winners and a free ITSM makeover in this week's news.
Tags: ITIL/ITSM, Pink Elephant

'Availability' is no Longer Just an IT Metric

How you measure system availability says everything about your IT ops.
Tags: ITIL/ITSM

6 Success Factors for ITSM Governance Structures, Part II

Taken together these six factors will improve your chances of ITIL/ITSM success, writes ITSMWatch columnist Edward Rivard of Forsythe.
Tags: IT governance, IT strategy, Forsythe, IT steering committee, ITIL/ITSM

ITSM News Round Up for February 2011, Part II

Social networking comes to ITSM software and PinkVerify finds a new leader in our news roundup this week.
Tags: ITIL/ITSM, ITSM software, ITSM certification, Pink Elephant

Disruptive Tech Drives Need for Configuration Management

Technology advancements continually drive the need for adoption of ITIL and ITSM principals, writes ITSMWatch columnist Carlos Casanova of the K2 Solutions Group.
Tags: CMS, CMDB, ITIL/ITSM, K2 Solutions Group

6 Success Factors for ITSM Governance Structures

ITSM/ITIL takes more than just an install or two to be successful, writes ITSMWatch columnist Edward Rivard of Forsythe.
Tags: IT governance, IT strategy, Forsythe, IT steering committee, ITIL/ITSM

ITSM News Round Up for February 2011, Part I

Switching ITSM software providers, new resources for choosing vendors and the next generation of ITIL qualifications in our news roundup this week.
Tags: ITIL/ITSM, ITIL certification, ITIL courses

What Does a CAB Do All Day?

The change advisory board (CAB) is the route through which all changes pass. We all know it's best practice to have one, but what do they actually do?
Tags: IT management, change management, IT steering committee, IT project management, ITIL/ITSM

How to Stay Motivated on the Road to ITIL Expert

You can keep your motivation up during the long road to ITIL Expert. ITSMWatch's Elizabeth Harrin shows you how.
Tags: IT education, IT certification, IT Leadership, ITIL v3, ITIL/ITSM

New Change Management Qualification from APM Group

The Change Management Practitioner qualification is intended to help people become better at managing change.
Tags: certification, change management, ITIL/ITSM, OGC, APM Group

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