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Has IT Service Management Adoption Hit a Plateau?

Some organizations are dropping ITSM in favor of DevOps. Others find that IT service management lends some needed control to DevOps initiatives.
Tags: ITIL, BMC, ITSM, IT service management, DevOps

Process Automation a Key to Business Value

IT professionals say expanding process automation throughout an organization yields clear business benefits.
Tags: process automation software, best practices, ITSM, IT service management, business processes

IT Service Management No Longer Just an 'IT Thing'

ITSM is being adopted by business units that want to enjoy its benefits of process standardization and automation.
Tags: ITIL, ITSM, IT service management, process improvement, Pink Elephant, service delivery, business processes, ServiceNow

CA Launches Cloud Service Management Solution

CA Technologies delivered CA Cloud Service Management, a cloud-based IT service management solution that enables self-service IT for enterprises.
Tags: Cloud, SaaS, CA, CA Technologies, ITSM, Cirrity

FrontRange Joins Rush to Fold MDM into ITSM

FrontRange has added a suite of MDM tools to its ITSM offering, which allows administrators to master only one core console for device classes.
Tags: MDM, mobile devices, ITSM, frontrange

Kaseya Rolls Out Advanced Monitoring Tool as a Service

Kaseya Traverse adds the ability to monitor virtual machines and cloud computing platforms to the Kaseya IT service management portfolio.
Tags: cloud computing, ITSM, IT service management, Application Performance Monitoring, Kaseya, kaseya traverse

Absolute Software Merges MDM with IT Service Management

Absolute Software's latest IT management framework allows IT to interact with multiple types of endpoints, which should help in the management of BYOD.
Tags: MDM, Absolute Software, ITSM, BYOD, PYOD

FrontRange Makes Case for Hybrid ITSM

Adds tighter integration with external applications to enhance workflow across multiple systems.
Tags: cloud computing, ITSM, frontrange, HEAT 2013

ITSM News Round Up for January 2011, Part II

The future of SaaS, the last chance for ITIL v2 qualifications and more in this installment of the round up.
Tags: news, ITIL, ITSM, IT training

Implementing ITIL Using Agile

Is agile really the way to implement ITIL? ITSMWatch investigates.
Tags: ITIL, ITSM, IT/Biz Alignment, ITIL Expert

ITSM News Round Up for January 2011, Part I

Looking for a new job? Things are looking up in this week's roundup.
Tags: ITIL, ITSM, IT hiring

9 Steps Towards a Successful CMS, Part II

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.
Tags: CMS, ITIL, ITSM, Forsythe, CI

9 Steps Closer to a Successful CMS

If a CMS is part of your agenda, these 9 steps should take some of the guess work out of getting started, writes ITSMWatch columnist Marty Likier of Forsythe's IT Service Management Practice.
Tags: CMS, CMDB, ITIL, ITSM, CI

ITSMWatch Holiday Book Giving Guide

What do you give the ITSM professional who has everything? ITSMWatch has waded through this year's publications to bring you the five best books of 2010.
Tags: ITIL, ITSM, ITIL v3, ITIL books, Christmas guide

New Complementary Qualifications Scheme Benefits Murky

The Complementary Qualifications Scheme does open up the ITIL qualification playing field but can make the your ITIL Expert award a bit suspect.
Tags: certification, ITIL, ITSM, ITIL Expert

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