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itSMFI Chair Sharon Taylor Steps Down

By ITSM Watch Staff -

IT Service Management News Article Published Dec 3, 2009

Alex Kist from Holland will take over duties for now.
Tags: management, support, acquisition, international, service management

ITIL v3 Update: Call for Participants

By ITSM Watch Staff -

IT Service Management News Article Published Nov 18, 2009

The OGC wants You!
Tags: management, IT, Office, service management, OGC

What ITIL Doesn't Cover

By Rob England -

ITIL Article Published Jun 25, 2009

There's a popular misconception that ITIL describes IT Delivery. In fact, argues columnist Rob England, it doesn’t even fully describe IT Service Management.
Tags: software, management, IT, ITSM, ITIL v3

Seven Tips to Rapid Service Transformation

By Martin Likier -

ITIL Article Published May 15, 2009

No ITSM methodology can guarantee success, but there are ways to shorten time to implementation and ensure you get it right the first time, writes ITSM Watch guest columnist Martin Likier of Forsythe.
Tags: services, management, IT, ITIL, ITSM

Doing More with Less: IT Framework Integration

By George Spafford -

ITIL Article Published Apr 17, 2009

Understanding how the many IT frameworks work together is the first step towards using them appropriately, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: security, services, management, marketing, international

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