Home» Tags» index
More articles related to process improvement
Breaking Down Silos - An ITIL Imperative
ITIL Article Published Jun 24, 2010
IT needs to have a systems mindset that focuses on enabling the business, which necessitates teamwork and the dismantling of silos, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, process improvement, silos
Is the ITIL Fad Fading?
ITIL Article Published Mar 26, 2010
The C-suite is still looking for a little ITIL ROI, writes ITSMWatch columnist George Spafford.
Tags: ITIL, ITSM, Spafford, IT/Business Alignment, process improvement
