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Selling the case for IT Service Management, Part II

ROI is not the end-all, be-all of buidling your business case for IT service management, writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ROI, ITIL, ITSM, Consulting-Portal, business case

Selling the case for IT Service Management, Part I

If you don't 'sell' the case for ITSM you'll never get anywhere (and, BTW, it's not that bad), writes ITSMWatch columnist David Mainville of Consulting-Portal.
Tags: ROI, ITIL, ITSM, Mainville, buy-in

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