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More articles related to service catalog

How to Solve the Service Catalog Conudrum

There needs to be a standard, writes ITSMWatch guest columnist Ivanka Menken of The Art of Service.
Tags: ITIL, ITSM, service catalog, Menken

Who Owns the Service Catalog? - Part II

Defining senior management's focus is critical the success of any service catalog initiative, write ITSMWatch columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in

Who Owns the Service Catalog? - Part I

Senior management has to take charge otherwise the service catalog stands a very good chance of becoming shelfware, write ITSMWatch guest columnists Ed Rivard and Bob Simmons of Forsythe.
Tags: ITIL, ITSM, Forsythe, service catalog, buy-in

6 Steps to Setting Up a Manageable Service Catalog

Many organizations are struggling these days to understand the value of a service catalog, how it can be leveraged to deliver quality and higher customer satisfaction, and what it really is, writes ITSMWatch columnist Michael Tainter of Forsythe.
Tags: ITSM, Forsythe, service catalog, service management

Demystifying The Confusing Service Catalog

Five answers to five vexing service catalog questions from ITSMWatch columnist Valerie Arraj of Compliance Process Partners.
Tags: ITIL, service catalog, Arraj, IT service management

ITIL v3: Service Catalog Should be Front and Center

Two years on and we're still not there, writes ITSMWatch columnist Rob England.
Tags: ITSM, service catalog, England, ITIL v3, ITIL v2

Service Desk at Core of ITSM Initiatives

Enterprises are achieving cost savings and operational efficiencies through consolidation, process improvement and deployment of more robust technologies.
Tags: best practices, ITSM, service catalog, service desk

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