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Using the Service Desk as a Single Point of Contact
ITIL Article Published Jul 10, 2009
Extending the IT service desk to handle more than just IT calls will net real business benefit, writes ITSMWatch columnist George Spafford of Pepperweed Consulting.
Tags: Best Practice, Spafford, service desk
Service Desk at Core of ITSM Initiatives
IT Service Management News Article Published Apr 23, 2009
Enterprises are achieving cost savings and operational efficiencies through consolidation, process improvement and deployment of more robust technologies.
Tags: best practices, ITSM, service catalog, service desk
