Home»  Tags»  index

More articles related to SLM

The Diplomacy of a Service Level Manager

The service level manager in the role of the negotiator must be diplomatic and sensitive but also firm, writes ITSMWatch guest columnist Ami Nahari of BT.
Tags: IT Leadership, ITIL best practices, SLM, BT, Service level manager

IT Management Daily Newsletter

Most Popular


We have made updates to our Privacy Policy to reflect the implementation of the General Data Protection Regulation.